PRIVACY POLICY
This policy describes the steps taken by Coventry Connections Inc.
(“Coventry”) to protect the personal information of its customers and
users of its websites and mobile applications collected during the
course of commercial activities.

Any changes to this policy shall be posted on the Coventry website for public review.

COLLECTION OF PERSONAL INFORMATION

The personal information that you voluntarily provide when using our
websites or mobile applications during commercial activities is
protected by the Personal Information Protection and Electronic
Documents Act (“PIPEDA”).

Depending on the nature of the commercial activity, Coventry generally
collects your name, postal address, email address, telephone number and
payment information.

On occasion, Coventry may receive personal information from third party
agencies for the purpose of providing taxi services. In these instances,
the personal information received by Coventry will be governed by this
policy.

OTHER COLLECTED INFORMATION

We may also collect information such as browser and device information;
information collected through cookies, demographic information;
aggregate information; and any other information provided by you.

We will treat this information as personal information to the extent it
is combined with personal information, or whenever we are otherwise
required to do so by law. This information may be used and disclosed for
any lawful purpose.

Methods of Collection & Uses

• Your browser or device: Browsers and devices often collect
  information automatically including your Media Access Control (MAC)
  address, computer type (Windows or Macintosh), device manufacturer and
  model, language, Internet browser type and version, and browser click-
  through and usage data.
• Mobile applications: We may track and collect usage data including
  the date and time the mobile application on your device accesses our
  servers and what information and files have been accessed, viewed and/or
  downloaded to the app based on your device number or other identifiers.
• Cookies: A cookie is a file that may be placed on your hard drive
  by a website to monitor your use of the site. They are also used to know
  whether you are logged in or not and to record browsing activity on our
  website. We use cookies and similar technologies to identify and
  provide personalized features for your use of our websites and mobile
  applications. We also use them for tracking traffic patterns to and from
  our site.If you do not want information collected through the use of
  cookies, most browsers allow you to automatically decline cookies or be
  given the choice of declining cookies from websites. If you decline
  cookies, you may encounter difficulty in using our websites. For
  example, you may not be able to access your account information or
  complete transactions on our mobile website.
• IP Address: Your internet service provider assigns your computer
  or device a number which is referred to as you Internet Protocol (“IP”)
  address. Your IP address, and information about your visit to our
  websites or use of our mobile applications may be logged in our server
  log files when you use our websites or use our mobile applications. Your
  IP address may also be used to indicate your approximate
  location.Automatic collection of this information is standard practice
  for many websites and mobile applications. We use your IP address for
  purposes such as calculating usage levels and diagnosing server
  problems.
• Location: We may collect the physical location of your device
  through the use of satellite, cell phone towers or Wi-Fi signals, among
  other things. Location information is critical to providing you with
  personalized services. If you deny the use of such information, you may
  experience difficulty using our websites and mobile applications and we
  may not be able to provide you with a personalized user experience.USE
  OF PERSONAL INFORMATION

Coventry generally uses collected personal information for the following purposes:

• To process and fulfill transactions including sending confirmation of your transaction and to process payments;
•  To determine your location and notify you of taxis in your vicinity;
•  To update you on the location and estimated arrival time of your taxi;
•  To communicate with you about our products, services and promotions;
•  To address problems with and improve our services;
•  To allow you to use our services and technologies;
•  To allow you to customize our services; and
•  To develop and enhance our services and products.

LIMITING COLLECTION, USE AND DISCLOSURE

Unless you are otherwise notified in advance, Coventry collects only the
information that is necessary for the purposes outlined in this Privacy
Policy. Coventry also limits its use of collected personal information
to the purposes for which it was collected, except with an individual’s
consent or as required by law.

Coventry does not share, rent, exchange or otherwise disclose personal
information to outside third parties except where authorized or required
by law.

Coventry does use external service providers to assist in various
functions such as processing financial transactions, data analysis, and
hosting services. Where personal information is transferred to or shared
with external service providers, we require the providers to comply
with the terms of this Privacy Policy and we restrict them from using of
disclosing the personal information for any purpose other than those
necessary to complete their provision of services to Coventry.

SECURING PERSONAL INFORMATION

Coventry uses security measures to protect your personal information
against loss, theft, unauthorized access, disclosure, copying, use or
modification. It uses measures that are appropriate to the sensitivity
of the information, including:

• Physical measures, such as locking filing cabinets, restricting
  access through the use of security passes and limiting access to
  personal information to a “need to know” basis
• Technological measures such as the use of passwords and encryption and firewalls; and
• Procedural measures such as shredding sensitive personal information.

Coventry Connections uses third party service providers to process and
store data on its behalf, including cloud service providers. Some of
these service providers may use servers which are based in the United
States. As a result, your personal information may be stored on or
transmitted across servers located in the United States while in the
custody or control of Coventry Connections.

LINKS TO THIRD PARTY WEBSITES

Our websites may contain links to other sites, which may have privacy
practices and policies that differ from those of Coventry. We are not
responsible for the content or practices of any linked site and
recommend that you review the privacy policy of any site you access
through our sites.

If you have used a third party mobile application to access Coventry’s
taxi services, any personal information provided to the third party is
subject to that party’s privacy policy. We encourage you to review all
privacy policies before disclosing personal information.

ACCESSING YOUR PERSONAL INFORMATION & COMPLIANCE

To request a copy of your personal information held by Coventry or to
notify us of inaccuracies and request corrections, please submit a
written request to the Chief Privacy Officer at 455 Coventry Rd, Ottawa
ON K1K 2C5, phone number 613-746-8740. You will be required to provide
acceptable proof of identification prior to Coventry providing you with
the requested information.

If you would like to make a complaint regarding the management of your
personal information, or our compliance with PIPEDA we encourage you to
contact the Chief Privacy Officer at 455 Coventry Rd, Ottawa ON K1K 2C5,
phone number 613-746-8740. If we are unable to resolve your complaint,
in can contact the Office of the Privacy Commissioner of Canada at
www.priv.gc.ca.