Refund Policy

Point of Sale, Smart Phone Applications & Credit Cards

Company Contact Point of Sale
All receipts provide a telephone and email contact to allow customer to contact the Company in event of an inquiry or dispute 

Smart Phone Applications
Both the Application and Web-Booker provide a telephone contact allowing the customer to contact the Company in event of an inquiry or dispute 

Complaints/Overcharges
Customers can contact the company/merchant by various means including: 

• Email via receipt, website, Smart Phone Application 
• Phone 

Point of Sale
We request, if possible, customers provide by email proof of charge including last 4 digits of the card only; either a receipt or scan of statement for the item in question.  This provides the merchant account name, and more importantly, the Taxi Fleet involved, and the Taxi involved.  Alternatively, customers can fax proof of charge. 

Smart Phone Application
We request, if possible, customers provide by email proof of charge including last 4 digits of the card only; including last 4 digits of the card; either a confirmation from the smartphone application or scan of statement for the item in question.  This provides the merchant account name and more importantly the Taxi Fleet involved.  Alternatively, customers can provide fax proof of charge. 

All incidents are tracked by reference #.  A secure record is kept of customer’s contact information in the event further discussion is required. 

Investigation
We will verify the transaction is approved and settled completely. 

Resolution
Refunds are requested through company acquirer (processor) to be credited directly to cardholder’s issuing bank.  Customer is provided a reference # to track by email and advised refund has been requested 

To submit a request for a refund or for an inquiry regarding a refund click here.